E-mail is our best way for you and I to communicate unless you need me to return your phone call. I spend most of the day in the sharpening shop and find it very hard to interrupt the sharpening process to answer the phone. My attention deserves to be on the knives I am working on. If you do call, please leave a message and I will call you back as soon as possible. I realize how personal your knives are and how hard the decision can be to send your knives away. I have heard it time and again from my customers and I respect their opinions. I very much appreciate you trusting me with such a personal item. Thanks, Blair The Knife Guy Sharpening Service 5378 Harlem Rd. Galena , Ohio 43021 Phone: 740-965-5031 E-Mail: blair@theknifeguy.com